Wellbeing Gateway by Assure – Terms of Use 

General 

• By using the Gateway, you are deemed to have accepted these Terms of Use.  By agreeing to these Terms of Use, you also consent to the collection, storage, disclosure and use of your Personal Information in accordance with our Privacy Policy.
• If you do not agree with these Terms of Use, please discontinue your use of the Gateway.
• The Gateway is for individuals who are eligible to receive or access Assure services and have received a company-specific code issued by Assure (Eligible Individual).
• The Eligible Individual warrants that it will not disclose the company-specific code to any persons other than other Eligible Individuals and their family members.  The code is to remain confidential at all times.
• In order to access the Gateway, you will be asked to create a personal account and password.  You agree not to share this password with anyone else and will take active steps to ensure the password is kept secure and confidential at all times.
• The information stated in the Gateway is for general use only and not intended to be specific to your personal circumstances. Assure recommends that you seek independent professional advice tailored to your individual needs where appropriate.
• While Assure makes every effort to ensure that information on the Gateway is accurate and up to date, it does not warrant or represent the completeness and accuracy of that information and accepts no legal liability whatsoever arising from or connected to the content, accuracy, completeness, legality or reliability of the information contained on the Gateway.
• You must ensure that information provided via the Gateway is true, accurate, complete and not misleading.
• The Gateway must not be used in a way that is unlawful, illegal, harmful or fraudulent or is related to any purpose or activity that is unlawful, illegal, harmful or fraudulent.
• Assure reserves the right to withdraw your access to and use of the Gateway if it determines that usage is in a manner that is unlawful, illegal, harmful, fraudulent or damaging to Assure’s reputation.
• Please seek medical advice prior to undertaking any exercise program on the Gateway.
• Assure may vary these Terms of Use at any time.  Such variations shall be effective on posting of the new Terms of Use on the Gateway.
• These Terms of Use are governed by the laws of Western Australia, and all parties irrevocably submit to the exclusive jurisdiction of its Courts and Appellate Courts. 
• In these Terms of Use, the words ‘Assure’ and ‘Assure Programs’ refer to Ingeus Australia Pty Ltd.  The word ‘Gateway’ refers to materials and services accessible via the Assure Programs Wellbeing Gateway located at www.wellbeinggateway.com and provided in the mobile app of the same name, accessed via the App Store or Google Play.  The word ‘you’ refers to an Eligible Individual and their family members who have access to the Gateway.  The term ‘Chat Now’ refers to Assure’s live chat service, which operates via the Gateway.

Copyright Notice 

• Assure or its subsidiary, Springday Pty Ltd, either owns and controls the copyright and other intellectual property rights in the materials on the Gateway or has a licence to do so. By uploading videos and other content onto Gateway, you are agreeing to licence to Assure for free, the right to use and retain these for purposes of Gateway.
• You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from the Gateway, including code and software, without Assure’s prior written consent. You may not use any content from the Gateway to train or feed any Artificial Intelligence (AI) systems in any way.
• Articles, recipes, fact sheets, e-books and e-learning modules may be downloaded from the Gateway by an Eligible Individual but can only be shared with other Eligible Individuals and their family members.

Chat Now Service 

• If you are accessing the Gateway’s Chat Now service, you agree and understand that this service is not intended to replace emergency services.  If you are in an emergency situation or require assistance with a life-threatening situation, the Chat Now service should not be engaged.  The appropriate course is to contact emergency services on 000.
• Chat Now service is a two-way instant messaging that provides access to Assure’s counselling and coaching service.  Chat Now functionality is made possible for Assure by one or more service providers, including Assure, Powerfront and Genesys.
• Chat Now is provided ‘as is’ and ‘as available’.  Assure disclaims responsibility and liability for the availability, timeliness, security or reliability of the service or accuracy of responses.  Assure may modify, suspend or stop the service at any time without notice and without liability to anyone.  Answers provided during Chat Now are informational and may be subjective.
• Assure disclaims liability, and by using Chat Now, you agree that Assure will not be liable for injury, loss or damage to you or anyone else from or related to your use of Chat Now or reliance on information provided in the service or from the operation of the service itself.  You agree to waive and release Assure and its personnel and service providers from all liability.
• Use of Chat Now is an option available to you and not required to access Assure’s services. There are other ways of communicating with Assure if you do not want to use Chat Now, such as emailing Assure at info@assureprograms.com.au or phoning its customer service number on 1800 808 374 (AU) or 0800 808 374 (NZ) or +61 7 3211 8919 (International).  

 

 

 

 

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